ROXI Updates
ROXI and Custom Email via IMAP and SMTP: How the Integration Is Planned to Work
How IMAP / SMTP could support customer conversations, what it offers, and what is required before activation.
Roxi editorial · Practical guide
Why this channel matters
Some businesses use hosting-provider mailboxes rather than Gmail or Microsoft. A useful customer-service experience should make questions easier to resolve and give customers a clear next step. ROXI aims to reduce repetitive work while preserving human oversight.
How ROXI plans to help
ROXI could offer compatible secure mailbox synchronization and human-approved replies. The planned process uses business-authorized access and approved knowledge, with escalation when an issue needs human judgment. This is a proposed capability, not an active connection.
Connection and security requirements
TLS, credential security, provider differences, and anti-abuse controls require additional engineering. Before activation, the integration must be tested for permissions, duplicate events, tenant isolation, and provider-specific policies. Sensitive changes and customer commitments require appropriate authorization.
Explore related channels
A business may combine customer messaging, commerce data, and shipping information to deliver more complete support. Explore the ROXI channel catalog and other Newsroom channel guides to compare available approaches.