Useful answers, grounded in knowledge
A support assistant should work from the information a business has approved—not invent policies, delivery promises, or answers it cannot verify.
ABOUT ROXI
roxi.
Better customer service starts with better understanding.
ROXI is building a simpler, more thoughtful way for businesses to support their customers—combining business-approved knowledge, AI assistance, and human judgment in one experience.
Early Access · Capabilities and integrations are being developed and verified before general activation.
THE ROXI APPROACH
Technology that supports people.
We believe the best support experience is clear, dependable, and unmistakably human when a situation calls for it.
Designed for businesses of different sizes and industries.OUR PURPOSE
Make great support easier to deliver.
Customers want useful answers and a straightforward way to get help. Business owners want fewer repetitive tasks without losing oversight of what is said or promised. ROXI is being designed to bring those needs together.
Rather than treating AI as a replacement for customer relationships, we see it as a tool for helping teams respond more consistently, recognize when information is missing, and focus attention where it matters most.
WHAT GUIDES US
Four principles behind ROXI.
A human when it matters
Automation should make routine work easier while giving complex, sensitive, or uncertain requests a clear path to a person.
A distinct identity for every business
Businesses should be able to shape their assistant's name, visual appearance, tone, and knowledge without losing control of their brand.
Privacy by design
Each business's information, customer conversations, and permissions must be isolated and protected throughout the support workflow.
THE PLATFORM
One foundation for better conversations.
We're developing a configurable customer-service workspace that can grow with each business. The capabilities below describe our product direction; availability varies during Early Access.
AI assistant configuration
Build an assistant around your business identity, approved knowledge, and preferred communication style.
Business knowledge
Organize frequently asked questions, service details, and policies to support more consistent answers.
Support conversations
Develop a shared workspace for conversations, review, escalation, and human follow-up.
Connected channels
Our roadmap includes website chat, email, SMS, social messaging, and commerce data connections—each subject to authorization and testing.
BUILDING RESPONSIBLY
Progress without premature promises.
ROXI is in Early Access. We are continuing to test response quality, business-data separation, channel permissions, and customer-to-human handoffs before enabling features broadly.
Some integrations shown on our website are planned rather than active. We identify those limitations so businesses can make informed decisions.
Read about our security approach →COMPANY & CONTACT
Get to know ROXI.
ROXI is operated by Roxi Support, Inc., based in Illinois, United States.
Website: goroxi.com
Questions about the platform? Contact our team.
roxi.AI-powered customer service · Early Access
DISCOVER ROXI
Customer support, beautifully simplified.
Explore what we're building, follow the Newsroom, or start preparing your own support workspace.