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How Often Should You Review Your Support Knowledge Base?

A simple review schedule helps keep AI answers aligned with the policies customers rely on.

Roxi Newsroom illustration for How Often Should You Review Your Support Knowledge Base?

Roxi editorial · Practical guide

Prioritize frequently changing facts

Shipping windows, prices, product availability, promotions, and holiday schedules can change quickly. Give each topic an owner and a last-reviewed date.

Use events as triggers

Re-review content when a policy changes, a product is discontinued, a recurring complaint appears, or a customer identifies a contradiction. Do not rely only on calendar reminders.

Archive rather than improvise

Remove outdated guidance from approved knowledge until a replacement is verified. Audit unanswered questions to identify gaps without letting the assistant invent missing details.